MInes.pk

Return Policy

Eligibility (Is your order eligible for a return or an exchange?

Returns & Exchange Policy

At Mines.pk, we want you to love your purchase. You may request a return, exchange, or refund under the following conditions:

  • Damaged / Incorrect Item:
    If your order arrives damaged, defective, incorrect, or incomplete, you’re eligible for a return or exchange,. Please share pictures or videos within 48 hours of delivery.
  • Change of Mind / Not Suitable:
    If you wish to exchange an item for personal reasons (change of mind, size, or preference), you’ll need to bear the charges. The product must be unused and in original packaging.


Kindly note that Mines Leftover items come with a no return or exchange policy. Please make sure to check all product details before placing your order.

Duration of Eligibility (How many days can you take to ask for a return or exchange?)

3 days. Please file a return request or exchange request on the helpline (+92 3403499237) within 3 days of the delivery date. After 7 days, return, refund or exchange requests won’t be eligible and won’t be entertained.

Procedure (How to Request a Return?)

  • submit a request on the helpline (+92 3403499237). Make sure to enter your order number, contact details, product details, invoice and reason for request.
  • Depending on the nature of issue, your request may take 7-15 days to resolve.